Golo Casino Privacy Policy

Golo Casino (golocasino.com) is deeply committed to your privacy. This Privacy Policy explains how Golo Casino collects personal information from platform users, the purposes for which it is used, and how it is kept secure.

By creating an account, playing games, or browsing the platform on Golo Casino, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This Privacy Policy applies to the following:

• The golocasino.com website and all its subdomains
• Golo Casino Mobile Application
• Our customer support channels (live chat, email)
• All our marketing and promotional communications

Golo Casino collects your information in several ways. Below is a detailed breakdown of what types of data are collected and when.

Information collected directly from you

• Full name and date of birth
• Valid email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, bank account number)
• Financial transaction history

Automatically Collected Information

• IP address and geographic location
• Device type, operating system, and browser information
• Activity logs and session data on the platform
• Gaming history and betting records
• Data collected via cookies and equivalent tracking technologies

Golo Casino uses the data it collects for specific, legitimate purposes. These purposes are detailed below:

Basic Usage

• Creating, managing, and securing your account
• Processing financial transactions (deposits and withdrawals)
• Fulfilling KYC and AML (Anti-Money Laundering) legal requirements
• Customer support and issue resolution
• Fraud detection and prevention

Secondary use

• Creating a personalized gaming experience based on your preferences
• Sending relevant bonuses and promotional offers (based on consent)
• Improving platform quality and performance
• Statistical analysis and research (anonymized data)
• Sending responsible gaming alerts

Golo Casino does not typically share your personal data with third parties. However, sharing may occur in the following limited circumstances:

Under legal obligation

Data may be disclosed in compliance with lawful directives from government authorities or courts. Only the minimum necessary information will be shared in such cases.

With trusted service providers

• Payment processors (bKash, Nagad, bank) — to process transactions
• Identity verification services — for the KYC process
• Cybersecurity providers — for fraud detection
• Cloud storage and hosting services — for data storage

All third parties are bound by strict confidentiality agreements and may only use your data for their designated purpose.

Golo Casino uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve the quality of our service.

Types of cookies we use

• Essential cookies: To maintain login sessions and ensure security — the site cannot function properly without these
• Performance cookies: To analyze which sections of the site are most used (anonymized)
• Functionality Cookies: To remember language preferences and personal settings
• Marketing Cookies: To show relevant promotions — these are optional and can be opted out of

Cookie Controls

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

Golo Casino does not retain your data longer than necessary. However, certain data must be kept for a defined period to meet legal obligations.

• Active account data: retained until the account is closed
• Financial transaction records: at least 5 years from the date of the last transaction
• KYC documents: up to 5 years after account closure (in accordance with AML regulations)
• Customer support communications: up to 3 years
• Cookie & session data: until end of session or 30 days (depending on cookie type)
• Marketing preferences: until you opt out

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

As a Golo Casino user, you have several important rights regarding your personal data. We respect and uphold these rights.

• Right to be informed: You can request to know what information we hold about you
• Right to Rectification: You may request correction of any inaccurate or incomplete information
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met
• Right to restrict processing: You can restrict the processing of your data in certain circumstances
• Data Portability: You can receive your data in a standard portable format
• Right to object: You may object to marketing communications at any time

Golo Casino uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated to guard against the latest threats.

Technical Security

• 256-bit SSL/TLS encryption — applied to all data transfers
• AES-256 encryption — for sensitive data stored in the database
• Two-factor authentication (2FA) — for account login
• Firewall and Intrusion Detection System (IDS)
• Regular third-party security audits and penetration testing
• 24/7 security monitoring and anomaly detection

Organizational Security

• Only authorized staff may access data on a need-to-know basis
• Regular privacy and security training for all staff
• Incident Response Plan for data breaches

Golo Casino is strictly restricted to users aged 18 and over. We never knowingly collect data from minors or allow them to create accounts.

• Age verification is mandatory at registration
• Age-related documents are specifically verified during the KYC process
• Accounts are suspended immediately in cases of suspected activity
• Any data identified as belonging to a minor is deleted immediately

Golo Casino may update this Privacy Policy from time to time, as required by legal changes, new service launches, or updates to our internal processes.

• You will receive advance notice by email if there are any significant changes to this policy
• The "Last Updated" date at the top of the page is always kept current
• Re-consent may be required for major changes
• Previous versions are available upon request

Continued use of the site after any update constitutes your acceptance of the revised policy. We recommend reviewing this page regularly.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated privacy team. We are always ready to assist you.

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week
• Response time: typically within 48 hours